coVoIP (hereinafter referred to as “coVoIP”) offers its services via the website “*; *;”.

coVoIP is responsible for the processing of your Personal Data, as defined below.


For the purposes of this policy: “Personal Data” means:

* Name, address, telephone number
* IP-address
* Payment Data
* Call Data Records

“Services” means all communication services provided by coVoIP

Collection of the Personal Data and use of collected Personal Data

coVoIP collects, uses and stores your Personal Data in accordance with the Dutch Law on the Protection of Persons with regard to the Processing of Personal Data, as modified. coVoIP uses your Personal Data for the provision of Services and billing purposes. coVoIP may use your Personal Data to improve their Services. coVoIP may use your Personal Data to defect misuse of its system and / or a customer account. coVoIP may use the Personal Data to provide you with information relating to your account. coVoIP may use the Personal Data for marketing purposes, unless you object to this. Thus, you may at any time and without charge, contact coVoIP at the above-mentioned address to stop any use of your Personal Data for advertising or solicitation purposes. coVoIP and any partner involved in providing the Services will store your Personal Data no longer than the time necessary to provide Services and in any case no longer than the maximum period permitted by the local laws, rules and regulations on Personal Data protection.

Disclosure and sharing of your Personal Data

coVoIP ensures the confidentiality of your Personal Data and will never disclose them to third parties without your consent, apart from the partners involved in providing the Services. However, these partners involved in providing the Services will only receive the Personal Data required to perform Services. COVOIP and its partners are prohibited from using your Personal Data for any other purposes. Your Personal Data can be transmitted and stored in Belgium, The Netherlands, Luxembourg, Germany and in Switzerland, offering an adequate level of protection. By using the Services provided by coVoIP, you agree that your Personal Data can be transmitted to partners in Members States of European Union or in countries providing adequate protection for the provision of the Services. Personal Data may additionally be communicated to any employee of coVoIP or any partner involved in providing the Services. The communication to these third parties is limited to data necessary for the performance of their tasks for the same purposes as the one of coVoIP.

Security of your Personal Data

coVoIP uses standard security technologies and procedures to ensure the protection of your Personal Data against unauthorized access, use, disclosure or destruction. coVoIP takes security measures, such as technical and organizational measures against unauthorized or unlawful access to your Personal Data and against accidental loss or destruction of, or damage to your Personal Data. Any sensitive information, such as your credit card number are protected by encryption. The encrypted communication is established using Secure Sockets Layer (SSL) technology. Indeed, SSL provides the secure exchange of data between two computers in order to ensure the confidentiality, integrity of exchanged information and authentication by recognition of the identity of the program, the person or company with which the Personal Data is exchanged.

Access to your Personal Data You can request free access to your Personal Data processed and stored by coVoIP. Should you wish to access to, update, rectify your Personal Data or object at any time, for compelling and legitimate reasons relating to your special situation, the processing of any data on you, you may make a request in writing to the address indicated below:



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